He says, “Oh, you want to speak to the supervisor? Ok, I will get him”. I tell him that is **** and asked again to speak to the supervisor. He tells me that they cannot ship priority because they don't have that kind of account with UPS. According to Cheryl, it will likely arrive way before then. I told him that I want the part shipped priority at their expense as I have been waiting over two weeks for a part promised in 7 to 10 days. “What do you mean? You verified with the supervisor that this part is shipping on Monday so how can you now say there is no supervisor?” He says, “Well, what do you want me to do”. Then he comes back after I have been holding 5 minutes or so and tells me that there is no supervisor there today. His comment was “Well, we didn't want to send the wrong part because then you would be dissatisfied.” I said, “Like I am now, you mean?” I tell him I want to speak to his supervisor. Of course, I go ballistic and say what you mean. He comes back on the line and tells me the part is shipping out on Monday and should arrive in a week or so. He says he will check to see if the part went out and will speak to his supervisor. I want the tracking number to find out where my part is. I tell him that shouldn't matter because this was ordered and charged against my account two weeks ago. So here we are 11/13/10 and I have called to see where my part is. Eric claims they left us a message, whatever. They had apparently left some sort of message probably using IP voiceover phone systems and we got some very quiet garbled message the day after they charged my account which we could not even tell was them. I got a very rude man named Eric who basically said they didn't know what part to send me. There is a $100 refundable core deposit which they claim will be returned to me if I return the part at my cost to them within 30 days.Īfter two weeks and with no part, I called them to see where my part was.
They assured me that the part would go out the next business day. I agreed to the $222 cost to get the part because of course, it was out of warranty. Then they determined which part I would need based from the color of the connections located in the power box inside the TV after I removed it. After speaking to numerous customer service representatives who basically had me take most of the TV apart looking for some number on the TV that was not there. I used the Polaroid digital camera number and was able to get to the TV customer service area. That number kept reporting it was disconnected.
I called the number on the warranty paperwork knowing it was out of warranty.
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